02 沟通协商（3 / 15）

o high.（这个价格太高，我们不能接受。）

应对纠纷有妙招

dialogue

maggie is busy with her work in the office. er es to voice a plaint about sending wrong products. and maggie is dealing with that for the er.

麦琪正在办公室忙碌着，一个客户来投诉说发错货了。麦琪正在为客户处理这件事。

maggie: i have to apologize to you again. i promise it will never happen again.

麦琪：我再次向您道歉，我保证以后不会再出现类似情况了。

er: i have hought that you have sehe wrong products! what am i supposed to do now?

客户：我从来没有想到你们把我的货全发错了。现在怎么办？

maggie: im terribly sorry. the person in charge of your panys supplies is a green hand. well resend the products to you at once.

麦琪：真的很抱歉，负责给您供货的人刚来不久，我们会马上给您重新发货。

er: im under pressure to make delivery to my ts with the terms of the tract. i am not going to tear up the tract.

客户：我还要赶着给我的客户按合同交货，我可不想违约。

maggie: here, ill give you a higher dist on these products. besides, well pensate for all the losses caused by our mistake. how about that?

麦琪：这样吧，这批货我给您再优惠点儿。另外由于我们的失误给您造